The company’s [VirtuOZ] virtual agents, or chatbots, are programmed to automate sales support for large and mid-sized businesses. By helping online shoppers resolve issues or make purchase decisions, VirtuOz helps web sites cut labor costs. The company claims that its agents, equipped with natural language processing (NLP) capabilities, can provide customer service to clients for one-tenth the cost of a traditional human support team.
If we could automate shopping, nobody would need people in this world.
*chart via marginalrevolution.com
tags: technology, information, commerce, market, 10x
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