A complex system, contrary to what people believe, does not require complicated systems and regulations and intricate policies. The simpler, the better. Complications lead to multiplicative chains of unanticipated effects. Because of opacity, an intervention leads to unforeseen consequences, followed by apologies about the “unforeseen” aspect of the consequences, then to another intervention to correct the secondary effects, leading to an explosive series of branching “unforeseen” responses, each one worse than the preceding one.Yet simplicity has been difficult to implement in modern life because it is against the spirit of a certain brand of people who seek sophistication so they can justify their profession.
Essentially, he talks about one of the basic differences between problems and puzzles: problems are open-ended, while puzzles have pre-defined solutions. A typical school test is a puzzle. Over the years, we are trained to solve increasingly sophisticated puzzles using increasingly sophisticated solutions. By contrast, solutions to open-ended problems lead to new problems: the more complex the solution, the more complex the resulting problem.
tags: problem, solution, quote, puzzle, quote