Wired on the difficulties with high quality user interaction on YouTube. It's a typical trade-off, based on lack of information about commenters. Facebook solved the problem by limiting comments to friends.
"YouTube comments are a potentially fantastic engagement point that is unfortunately the most common go-to example for trolls," says Huffington Post community manager Justin Isaf. "These are real people who are opening themselves to what is often ridicule and overt abuse. How many people would put themselves out there again after reading comments that belittle, insult, malign or otherwise hurt them? It's a loss of an amazing opportunity.
http://m.wired.com/business/2012/06/youtube-commenters/
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